Shipping
 Shipping options and durations
Product | Duration* | Cost** |
Printing Service | 1-3 Days Express Shipping | $15 Flat Rate |
Backlit LED Paper | 3-7 Days Standard Shipping | Free |
Bulky/Heavy Items (e.g LED Display Kits) | 3-7 Days Standard Freight Shipping | $50 Heavy Items Freight Flat Rate |
All Other Items ( e.g Cable Display Components) | 3-7 Days Standard Shipping | $15 Flat Rate |
*Metro Areas only. Additional shipping duration may occur for non-metro areas based on carrier
**If multiple products of different shipping rates are added to checkout your order shipping will be charged at the highest rate of shipping. Example if ‘Printing Service‘ ($15 Shipping) & ‘LED Display Package‘ ($50 Shipping) are added to checkout, the total shipping will be $50 & duration will match that shipping method e.g 3-7 days
- We do not offer international shipping (We only ship to Australian locations). International addresses cannot be added at checkout as it is locked to Australian addresses only
- We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
- Printing Service Orders are shipped same day if placed before 1pm, excluding weekends and holidays
- Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
- If you need any assistance with your order, please contact us immediately at [email protected] We will not be able to make changes to your order after it has shipped.
- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
NOTE: We are not responsible for shipping carrier delays.
Return Policy
We want you to be happy with your purchase! We understand that there are risks and uncertainties involved in online shopping, so we will gladly accept refunds or exchanges on all of our products. All we ask is that returned items must be returned with its original packaging. Please see also review our ‘Terms & Conditions‘ before placing an order.
Shipping costs are refundable only if we made a mistake or there is a defect with the product. Otherwise you are responsible for return shipping costs.
Steps:
- You may use any shipping method you like as long as a tracking number can be provided.
- Carefully package the items in the original shipping boxÂ
- Make sure you include your order number so that we know who it’s from!
Send returns to:
11/24 Vore St
Silverwater NSW 2128
